Returns
Returns Policy
IMPOXER LIMITED T/A MAKROM offers a simple returns policy for all products purchased through our website www.makrom.co.uk, subject to certain exceptions listed below.
Guidelines for Returns:
Return Window: Products must be returned within 14 days of receiving them.
Return Labels: We can provide you a Royal Mail tracked 48 Return Label for £4.99,as soon as we have received the request, we will send the label attached on a link. Once we have received the item back we will deduct the £4.99 off the total refund.
We can arrange a DPD collection from your home address for a fee of £22.50. Once you request this service, we’ll need you to provide a date when someone will be present for the driver to collect the parcel.
After the item has been returned and processed, the £22.50 fee will be deducted from your total refund. No Label required for this service.
Return Fee: A £1.99 return fee applies to repeat customers when returning online orders. This will be deducted from your refund. First-time orders and faulty/incorrect items are exempt from this fee.
Product Condition: Items must be returned unused, undamaged, and in their original condition with swing tag labels attached. Items must be in a resalable condition.
Return Form: Ensure the Return Form is filled in for us to identify the order.
Refunds/Exchanges: Delivery charges are non-refundable. For exchanges, the item will be exchanged at the purchase price (excluding delivery fees).
Non-returnable Items:
Products that are used or damaged.
Products that cannot be returned for health/hygiene reasons.
Offer Purchases:
For offers (e.g., 3-for-2), all items must be returned to qualify for a refund or exchange.
Responsibility for Returns:
Return shipping costs and responsibility lie with you. We recommend using a traceable courier service and obtaining proof of postage, as we are not liable for lost or damaged returns.
Address for Returns:
IMPOXER LIMITED T/A MAKROM
130 Commercial Road
London
E1 1NL
Include a note if you prefer an exchange or refund. Refunds or exchanges may take up to 14 days to process.
For questions, contact us at info@makrom.co.uk or call 0207 265 1045.